At Orobigo, we take your privacy and the security of your data seriously. This policy outlines how we collect, process, and protect information across our multi-vendor marketplace platform.
1. Information We Collect
To provide our services efficiently, we collect the following types of information:
- Personal Details: Name, email address, billing and shipping addresses, and phone number when you register or check out.
- Transaction Data: Details about payments (processed securely via encrypted gateways; we do not store full credit card numbers), order history, and refunds.
- Vendor Information: Business registration details, tax IDs, and payout bank information for registered merchants.
- Device & Usage Data: IP addresses, browser types, and interaction metrics on our site to improve user experience.
2. How We Use Your Information
We use the collected data for the following purposes:
- To process and fulfill orders across multiple vendors.
- To manage vendor payouts and calculate platform commissions.
- To send transactional emails, shipping updates, and customer support responses.
- To prevent fraud, monitor platform security, and ensure compliance with local regulations.
3. Data Sharing & Vendor Access
Because Orobigo is a multi-vendor platform, your order information is shared with the specific vendor(s) fulfilling your purchase. Vendors only receive the information necessary to fulfill your order (e.g., shipping address and item details). Vendors are strictly prohibited from using this data for unauthorized marketing under our Merchant Agreement.
4. Data Security Measures
We employ enterprise-grade security protocols to safeguard your data:
- Encryption: All data in transit is secured using TLS 1.3 encryption. Sensitive data at rest is encrypted using AES-256.
- Access Controls: strict Role-Based Access Control (RBAC) ensures employees and vendors only see data necessary for their role.
- Regular Audits: We conduct periodic security vulnerability assessments and penetration testing.
5. Cookies and Tracking
We use essential cookies to maintain sessions and secure the checkout process. Non-essential cookies (such as those used for analytics and personalized marketing) can be managed via your account settings or cookie banner preferences.
6. Your Privacy Rights
Depending on your location (e.g., GDPR, CCPA compliance), you have the right to:
- Request a copy of the personal data we hold about you.
- Request corrections to inaccurate data.
- Request the deletion of your account and associated data (Right to be Forgotten), subject to legal retention requirements for financial transactions.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@orobigo.com.